Hello everyone! We are in the process of making our procedures for patrons placing accessibility requests when purchasing tickets more equitable, but we are struggling to find a solution that checks all the boxes without having to pay for multiple special customizations. Is anyone currently accommodating accessibility requests without a Tessitura customization that does not include too many extra steps for the patron, such as calling or emailing the Box Office in addition to their ticket purchase online? I would love to hear what your processes are for patrons placing accessibility requests either way. Thank you for your insight!
Could you do a Collect Additional Data? https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/Form_Fields.htm It would be on every order, but it wouldn't be a customization cost.
Thank you for your response! Yes, that is what we are doing now. However, the checkout form creates a CSI for every single purchase, whether they filled out our question regarding accessibility or not, making the data really convoluted. Tessitura offered to build us a customization that would not create blank CSI's for unanswered questions so we could decipher the data (for a fee!) Then we recently added a question regarding Contact Tracing info and it turns out the forms will only generate ONE CSI per order, even if the questions are separate. This makes the first customization we were paying for moot because every customer has to fill out the contract tracing information, so every single order would have a CSI generated for it with content in it, meaning there would be no blank CSI's for the customization to suppress. Due to this, we're sifting through CSI's containing contract tracing info and accessibility requests in hoards to serve our patrons that have accessibility needs, which we're happy to do now but it is not sustainable from a behind-the-scenes standpoint. Again, Tessitura offered to create an additional customization that would allow forms to separate into different CSI's for a fee. We seem to be running into a lot of expensive hoops to jump through in order to provide our customers an equitable experience. We are hoping someone else was using a more efficient tool that we might have overlooked. We may just need to have the checkout form serve one purpose (Accessibility Requests) and find other ways to collect the additional data we need.