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Gift of $25 towards any purchase - How to do it?

Jeffrey Cass
$organization

Hello all,

So, our marketing is looking at creating an offer that has to be redeemable online as well as over the phone that is you get to use $25 Gift Cert as a gift from our organization towards any show for our current/next season.

Now we can't do negative fee cause they don't exist.

We can create the "gift certs" in Tessitura by creating them in these patrons accounts and paying them off with a "dummy payment type" that we would create just for this.  However, the issue will be when they patron uses the gift cert that money would then hit the shows that the patron purchases with. This in all the reporting would create an overstatement on the show. We can't going to all of the reports canned and custom to "ignore" these gift certs and the money that's attached to them.

Promo codes won't work either because we don't know how many tickets they will purchase and depending on that there would be an unforeseeable number of price types needed to find the combo that would give the "$25 off". 

Now, of course - I've been charged with finding a way to make this happen.

Does anyone have any thoughts or ideas? Is there something I'm not thinking through?

Thanks in advance.

JEFF

 

 

Parents
  • $organization

    Using the payment method as an option presents a number of challenges beyond reporting.  It inflates the ticket value, which in some areas may present tax/legal ramifications. 

     

    Also, be cautious when offering refunds or exchanges that you don’t mistakenly credit the patron with the amount of the discount!  If a patron bought a $100 ticket discounted $25.00 by a “payment”, the order will still reflect a $100.00 ticket.

    -Ryan

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jonathan Smillie
    Sent: Friday, July 09, 2010 4:47 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Ticketing Forum] Gift of $25 towards any purchase - How to do it?

     

    I recently dealt with a similar question at a new implementation where certain customers were offered a $50 per-order discount. Because the discount was not tied to any specific package, price type or number of tickets, it would have been unwieldy to build discounts for all possible prices, so we dealt with it by using a payment method tied to a GL used specifically for tracking that credit. It does mean that the sales reports show money received for those subscription tickets, but by having a dedicated GL it is easy on the finance reports to show how much of that received money is the credit or discount.

    Jonathan

    From: Jeffrey Cass <bounce-jeffreycass4713@tessituranetwork.com>
    Sent: 7/9/2010 2:52:59 PM

    Hello all,

    So, our marketing is looking at creating an offer that has to be redeemable online as well as over the phone that is you get to use $25 Gift Cert as a gift from our organization towards any show for our current/next season.

    Now we can't do negative fee cause they don't exist.

    We can create the "gift certs" in Tessitura by creating them in these patrons accounts and paying them off with a "dummy payment type" that we would create just for this.  However, the issue will be when they patron uses the gift cert that money would then hit the shows that the patron purchases with. This in all the reporting would create an overstatement on the show. We can't going to all of the reports canned and custom to "ignore" these gift certs and the money that's attached to them.

    Promo codes won't work either because we don't know how many tickets they will purchase and depending on that there would be an unforeseeable number of price types needed to find the combo that would give the "$25 off". 

    Now, of course - I've been charged with finding a way to make this happen.

    Does anyone have any thoughts or ideas? Is there something I'm not thinking through?

    Thanks in advance.

    JEFF

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Using the payment method as an option presents a number of challenges beyond reporting.  It inflates the ticket value, which in some areas may present tax/legal ramifications. 

     

    Also, be cautious when offering refunds or exchanges that you don’t mistakenly credit the patron with the amount of the discount!  If a patron bought a $100 ticket discounted $25.00 by a “payment”, the order will still reflect a $100.00 ticket.

    -Ryan

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jonathan Smillie
    Sent: Friday, July 09, 2010 4:47 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Ticketing Forum] Gift of $25 towards any purchase - How to do it?

     

    I recently dealt with a similar question at a new implementation where certain customers were offered a $50 per-order discount. Because the discount was not tied to any specific package, price type or number of tickets, it would have been unwieldy to build discounts for all possible prices, so we dealt with it by using a payment method tied to a GL used specifically for tracking that credit. It does mean that the sales reports show money received for those subscription tickets, but by having a dedicated GL it is easy on the finance reports to show how much of that received money is the credit or discount.

    Jonathan

    From: Jeffrey Cass <bounce-jeffreycass4713@tessituranetwork.com>
    Sent: 7/9/2010 2:52:59 PM

    Hello all,

    So, our marketing is looking at creating an offer that has to be redeemable online as well as over the phone that is you get to use $25 Gift Cert as a gift from our organization towards any show for our current/next season.

    Now we can't do negative fee cause they don't exist.

    We can create the "gift certs" in Tessitura by creating them in these patrons accounts and paying them off with a "dummy payment type" that we would create just for this.  However, the issue will be when they patron uses the gift cert that money would then hit the shows that the patron purchases with. This in all the reporting would create an overstatement on the show. We can't going to all of the reports canned and custom to "ignore" these gift certs and the money that's attached to them.

    Promo codes won't work either because we don't know how many tickets they will purchase and depending on that there would be an unforeseeable number of price types needed to find the combo that would give the "$25 off". 

    Now, of course - I've been charged with finding a way to make this happen.

    Does anyone have any thoughts or ideas? Is there something I'm not thinking through?

    Thanks in advance.

    JEFF

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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