Hello all,
So, our marketing is looking at creating an offer that has to be redeemable online as well as over the phone that is you get to use $25 Gift Cert as a gift from our organization towards any show for our current/next season.
Now we can't do negative fee cause they don't exist.
We can create the "gift certs" in Tessitura by creating them in these patrons accounts and paying them off with a "dummy payment type" that we would create just for this. However, the issue will be when they patron uses the gift cert that money would then hit the shows that the patron purchases with. This in all the reporting would create an overstatement on the show. We can't going to all of the reports canned and custom to "ignore" these gift certs and the money that's attached to them.
Promo codes won't work either because we don't know how many tickets they will purchase and depending on that there would be an unforeseeable number of price types needed to find the combo that would give the "$25 off".
Now, of course - I've been charged with finding a way to make this happen.
Does anyone have any thoughts or ideas? Is there something I'm not thinking through?
Thanks in advance.
JEFF
We’ve just been ruminating on this here (fun Friday afternoon brain teaser, thanks, Jeff!) and we came to the same conclusion as Amanda. Marketing would have to “pay” for the gift certificates using a dummy payment method. You’d still have to do some manual working with the income numbers, however.
My only other thought—and this would be a bit of a quick fix and possibly confusing on the web side of things—would be to create an offer for $25 off that is limited to one ticket (provided your website pays attention to that parameter). The patron would then have to put the one ticket in their cart and continue shopping for each additional ticket at full price.
-p.
PATRICK SCHLEY | Marketing & Sales Manager | Milwaukee Repertory Theater Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202 414.290.0710 tel | 414.224.9097 fax | pschley@milwaukeerep.com Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep