Hello all,
So, our marketing is looking at creating an offer that has to be redeemable online as well as over the phone that is you get to use $25 Gift Cert as a gift from our organization towards any show for our current/next season.
Now we can't do negative fee cause they don't exist.
We can create the "gift certs" in Tessitura by creating them in these patrons accounts and paying them off with a "dummy payment type" that we would create just for this. However, the issue will be when they patron uses the gift cert that money would then hit the shows that the patron purchases with. This in all the reporting would create an overstatement on the show. We can't going to all of the reports canned and custom to "ignore" these gift certs and the money that's attached to them.
Promo codes won't work either because we don't know how many tickets they will purchase and depending on that there would be an unforeseeable number of price types needed to find the combo that would give the "$25 off".
Now, of course - I've been charged with finding a way to make this happen.
Does anyone have any thoughts or ideas? Is there something I'm not thinking through?
Thanks in advance.
JEFF
Well, editable pricing is probably the best solution, but to make it work on the web is going to take some web coding customizations. There is no API method that handles the conditional editing of a price (and even if there was you would have to code your website to use it). You would have to code your website to edit the price appropriately when a promo code is entered. For most organizations, though, adding something like this to your website is probably not feasible, at least not for a quick turnaround or a onetime experiment. If it is feasible for you, though, I think it would work pretty nicely. It would definitely work in the box office.
I think the only way to do it on the web without making alterations to the coding of your website is with gift certificates. If you created a gift certificate payment method just for this, you could give it a new GL, making it easy to sort out the money on the finance side, but as you said, the sales reports are going to count that as money received. I don’t think I see any way around that though if you want to make this work on the web without doing some coding on your website.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com