At Norfolk, we allow subscribers to have a Pick 5 or a Pick 3 concert subscription. We offer flexibility in the fact that for instance, 2 tickets to one concert plus 4 tickets to another concert acts as 2 Pick 3 subscriptions as well. However, this does not translate into tessitura so we have been putting in the individual concerts and labeling the price type as a subscription. This causes issues in Tessitura because these people do not show up as subscribers although we consider them to be. How can I set up this in Tessitura so that it is more flexible in this, and the reports that are run show up more accurately?
Hi Carol,
Unfortunately there really is no way to circumvent the requirement that all performances in a package have the same number of seats. I think the way you are currently handling your offerings is the only way to handle them. Solving your reporting issues comes down to custom reporting that counts those single tickets as subscriptions. Hopefully some other users will have some suggestions for you on how to handle the reporting, as I’m pretty sure you aren’t the first organization to use single tickets for a non-traditional package situation.
Keeping track of those tickets as package revenue is pretty simple to do with standard reports based on GLs and price type categories. Grouping them into distinct packages is more tricky and would require some custom work. Identifying the constituents who buy those packages as subscribers shouldn’t be very hard using price type, though I suppose that depends on if you want to count them on a report or find them for a list or extraction. If it’s the later, you just need list and extraction criteria that looks at price type, which if you don’t have already should be pretty simple to add. If you wont to identify them for reports, that goes back to the custom reporting need.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com