In the last few weeks, we've had multiple orders where a charge was processed on the patron's bank and on our back end CC processor, but there is no order in Tessitura. We can't figure out what's going on. Has anyone else had this issue?
We've had the same issue. We put messaging up to not click the back button or use a credit card that we don't accept, but we haven't been able to find the root of the issue, besides guessing those might be it.
Do you also have Worldpay?
Yes. We do!
Do you have TNEW and has your site been going into white label a lot recently?