Hey Folks,
We are currently importing orders from our externally hosted digital events into Tessitura. We have successfully managed to import the orders into existing constituent IDs, but the attribute does not appear in the accounts. We've played around with the attribute settings but haven't seemed to find the sweet spot. We have not been able to make the attribute containing the external systems account number work.
Any advice or suggestions would be most appreciated.
Many thanks in advance!
Hi Regan! Have you added entries to the TX_KEYWORD_CUST_TYPE table to associate the attribute with the constituent types it can be applied to?
Hey Michael!
Would you mind sending us a screen shot or break down of one your successful attribute setups in T_Keyword?
In T_KEYWORD, it should be the following:
All other values can be left blank or unchecked.
In TX_KEYWORD_CUST_TYPE, you should have rows that associate the attribute to Individuals and Households, and potentially other constituent types if needed.
Thanks so much Michael! We will give it a shot ;)