Hi
how do your teams chase unpaid orders / keep tabs on reservations? In particular groups.
I’d like to receive a daily report that list all of the unpaid orders that are due to expire their hold until dates so that we can either chase for payment or release the tickets for general sale.
thought about using the single sales report but might need to run it against a list where the hold until date is an option. No other standard reports contain the ticket order screen hold until date as an option!
grateful for any steers.
Hi David,
We (at the National Ballet of Canada) use the Single Sale Order Report, we have a dedicated MOS for Groups so it's easy to isolate those orders. You can also set paid parameter to 'no' and only see unpaid orders. We also run that same report using a list of the school groups (based on specific price types) so our Education team can keep up on school bookings. Funny to think about these reports, I had almost forgotten how we tracked this - it's been so long since we've actually sold tickets.
Hope that helps.
Cheers,
Tal