Hello clever ticketing friends!
I'm in a pickle with our planned rollover for the 21/22 season and wonder if anyone out there has words of wisdom on this. For the 20/21 season, just before we cancelled everything we carefully did a dummy-print of the entire season in the hopes that our fixed seat packages would be viable for rollovers. Now I'm at the point of testing said rollovers and I've discovered that most of our 20/21 orders don't have an sli status of seated,paid and therefore the rollover isn't capturing them so it's failing. We have about 6 successful rollovers out of 3000+ accounts. Not good. Is it possible to force the sli status into seated, paid from the back end for all 20/21 orders? Even if it was just for a day or two to allow me to finish the rollovers, then we could revert it back so the data isn't corrupted for the future?
If not, we'll be rollover over from the 19/20 data and manually adjusting the about 10% of orders where we had carefully done seat moves (which is do-able but not ideal).
Thank you!
Tal
Tal HebdonSenior Operations Manager, Audience and Donor ServicesThe National Ballet of Canada
Unknown said:I've discovered that most of our 20/21 orders don't have an sli status of seated,paid and therefore the rollover isn't capturing them so it's failing.
We just rolled into a new season from 20/21 orders, none of which were paid, and were 100% successful. To quote support, "rollovers will work as expected regardless of the ticket status or paid/unpaid."
I'd open a support ticket if I were you.