Hi all,
We have a pretty weird specialized subscription set up, and we are not a TNEW client - every year we do an early renewal period where we tell the patrons the number of shows and one or two titles, and encourage them to renew early to get the best rates and seats. We are a blackbox space, so we don't do rollovers, only flex packages - patrons get assigned new seats in the changing layouts every season - so during this Early Renewal period, we are taking unseated orders of flex packages. We've had this setup for about 5 seasons, and last used it in January 2020, just before the pandemic. We're now prepping to do it again post-Covid, and despite setting up the new performances and packages exactly like the ones from previous years, the path doesn't work now - we get an error when we try to add the package to the cart. We've tested it with packages from multiple seasons, including the season we had successfully been selling prior to the pandemic, and get the same error - so it's not anything on either a performance or package level, and it's something that's changed since we were selling these last year. We made some changes to Modes of Sale in the meantime for digital programming, but to the best of our knowledge we've reset everything back to its original state, and we're still getting an error. We can do orders within the Tess client in these MOS and they work, we just can't get them to work on the website side. We also tested with similar packages in our Test instance and do NOT get the error there, only in the Live instance. We are totally at our wits end, does anyone have other troubleshooting suggestions we should try?
Cross-posting to Admin/IT as well