Has anyone who has moved to a timed/ticketed entry (We are a museum) figured out a good way for customers to change or cancel their tickets on their account? We are trying to make it easier for customers to change their visit days without having to call in.
Thanks for any thoughts!
Ashley
CRM Project Manager, The Nelson-Atkins Museum of Art
You could set up the Return Request button if you have tnew. There's a great skillbuilder for that here: https://www.tessituranetwork.com/TN_Express_Web_User_Guide/Content/Topics/Return_Request.htm
This way the patrons could just request it through your website.
We reopened our museum in Sep 2020 with timed ticketing, which has worked really well for us. Our members especially love it. Downside, as Ashley notes above: The vast majority of requests we get via email from our purchase customers are ticket exchange/refund requests. We spend a lot of time working through these requests. We will probably give Amber’s Return Request solution a whirl. Thanks y’all (from North Carolina)!