• Replies 6 replies
  • Subscribers 417 subscribers
  • Views 261 views
  • Users 0 members are here
Related

Subscription Rollovers in 2021

Karyn Elliott
$organization

Hello Tessitura friends! A hot topic in the community right now is, “What do Subscription Rollovers look like a year into the global pandemic?”

Is there anyone out there that has done their subscription rollover already? Would you be willing to share your organization’s planning and strategy with us? If so, post here or contact me directly at kelliott@Tessituranetwork.com

We are looking to create some Community & Learning content based on your innovation and business evolution. Thanks in advance for sharing your story with us.

Parents
  • $organization
    We are in a little different situation as we completed our renewal process for the 20/21 season right about when COVID started. We took one series that went from 5 shows in the 20/21 season to 6 shows in the 21/22 season. We returned the events using the event cancellation utility, had to go into each account and override the fees associated to the packages and put all the money on the account. Next step was completing the rollover and then going back to each account and apply the credit to their new order.
     
    Happy to discuss more.
     
    Thanks
    Ashley
     
    Omaha Performing Arts Logo
    Ashley Voorhees
    Associate Vice President of Administrative Services
    Direct: 402.661.8511  |  Main: 402.345.0202  |  Ticket Omaha: 402.345.0606
    image
    *Limited seating capacity for social distancing. Masks required.
    .
Reply
  • $organization
    We are in a little different situation as we completed our renewal process for the 20/21 season right about when COVID started. We took one series that went from 5 shows in the 20/21 season to 6 shows in the 21/22 season. We returned the events using the event cancellation utility, had to go into each account and override the fees associated to the packages and put all the money on the account. Next step was completing the rollover and then going back to each account and apply the credit to their new order.
     
    Happy to discuss more.
     
    Thanks
    Ashley
     
    Omaha Performing Arts Logo
    Ashley Voorhees
    Associate Vice President of Administrative Services
    Direct: 402.661.8511  |  Main: 402.345.0202  |  Ticket Omaha: 402.345.0606
    image
    *Limited seating capacity for social distancing. Masks required.
    .
Children
No Data