RE: Single ticket Order Massrefund? HELP

Former Member $organization over 15 years ago

When the utility is run, there are parameters that allow you to return per seat fees (or not) and/or to return per order fees (or not).

Bob

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Winn
Sent: Friday, June 18, 2010 8:22 AM
To: Robert Bell
Subject: RE: [Tessitura Ticketing Forum] Single ticket Order Massrefund? HELP

Does this also return the service charge?

>>> "Bob Bell" <bounce-bobbell2200@tessituranetwork.com> 6/17/2010 11:01 PM >>>

Amy, there is a utility in the Ticketing Processing report folder called "Performance Seat Release". This utility mass releases seats that are seated/paid or ticketed for a selected performance, sending any paid amounts to a selected on-account payment method. You would then need to deal with the money left on-account, but would not have to process the release of the seats. Hope this helps.

Bob

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
Sent: Thursday, June 17, 2010 10:47 PM
To: Robert Bell
Subject: [Tessitura Ticketing Forum] Single ticket Order Mass refund? HELP

Hello,

We need to refund thousands of orders for a performance that was just canceled. Is there any sort of single ticket procedure that will go in and do this automatically? We are trying to avoid having to manually process thousands of ticket order refunds.

Is this something that could be written to run?

Thanks!!!

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