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Single ticket Order Mass refund? HELP

Amy Aldrich
$organization

Hello,

We need to refund thousands of orders for a performance that was just canceled. Is there any sort of single ticket procedure that will go in and do this automatically? We are trying to avoid having to manually process thousands of ticket order refunds.

Is this something that  could be written to run?

Thanks!!!

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  • Former Member
    Former Member $organization
    Amy, there is a utility in the Ticketing Processing report folder called "Performance Seat Release".  This utility mass releases seats that are seated/paid or ticketed for a selected performance, sending any paid amounts to a selected on-account payment method.  You would then need to deal with the money left on-account, but would not have to process the release of the seats.  Hope this helps.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
    Sent: Thursday, June 17, 2010 10:47 PM
    To: Robert Bell
    Subject: [Tessitura Ticketing Forum] Single ticket Order Mass refund? HELP

    Hello,

    We need to refund thousands of orders for a performance that was just canceled. Is there any sort of single ticket procedure that will go in and do this automatically? We are trying to avoid having to manually process thousands of ticket order refunds.

    Is this something that  could be written to run?

    Thanks!!!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • Former Member
    Former Member $organization
    Amy, there is a utility in the Ticketing Processing report folder called "Performance Seat Release".  This utility mass releases seats that are seated/paid or ticketed for a selected performance, sending any paid amounts to a selected on-account payment method.  You would then need to deal with the money left on-account, but would not have to process the release of the seats.  Hope this helps.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
    Sent: Thursday, June 17, 2010 10:47 PM
    To: Robert Bell
    Subject: [Tessitura Ticketing Forum] Single ticket Order Mass refund? HELP

    Hello,

    We need to refund thousands of orders for a performance that was just canceled. Is there any sort of single ticket procedure that will go in and do this automatically? We are trying to avoid having to manually process thousands of ticket order refunds.

    Is this something that  could be written to run?

    Thanks!!!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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