One of our guest got a refund check in December, issued Dec. 15, received December 27. Unfortunately, with bank hours changed, from closure to reduced hours, and scouts having COVID restrictions he was not able to get the check to the bank within the 90-day limit. He requested a new check for a refund and the problem is, our GS already refunded the order via check in Tess. Can I un-refund a check in Tess, recreate the order and then re-refund them?
Please advise.
We usually go into the original order, deduct the value from the original check number and apply it to the new check number.
Thank you so much, Lauren. I appreciate your help a lot.