Hello folks,
We're processing almost all our sales through TNEW currently. As we add more and more components to the system, things get more complex- more promo codes, more modes of sale, more allocations, more price types, and so forth. Naturally, there will always be some level of error on the staff end- misused promo codes, and the like. Reminders to staff and re-trainings are always going to be part of the picture. We are looking to streamline- to make things as simple and clean for staff and guests both, and avoid error whenever possible.
We've got two email address set up, with auto-replies that have information about specific discounts, and these have proved helpful.
We've got regular emails that go out to members, with the current promo code and their expiration date.
We have printed reminders in our one sales booth out front, with a list of commonly used source codes, and phone extensions for back-office support.
We have morning meetings every day to reiterate important happenings, remind staff of best practices, and to address any recent problems or concerns.
For those organizations with sales through TNEW, or organizations that use many source codes- what are your best practices for keeping things organized, efficient, and clear for staff and guests? I'd appreciate any and all ideas!