Hi All,
As we look to reopen we are looking at our processes and finding new ways of working to reduce the risk for our front facing team during customer interactions.
One of my concerns is the passing of documents from customers to the team. This is problematic for our trade clients as they require us to take their voucher which we need to process and redeem for billing. I really want to move away from having to take a voucher. We have API connections with some partners but other are reluctant to change.
I'd be interested to see if any other organisations are thinking about this process and how you are looking to change the way you work with trade partners going forward.
I'd love to hear you thoughts.
Justin