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Ticketing for Online event accessed by unique codes

Donald Graham
$organization
Hi all,

We are looking for anyone who can offer help or advice for a request we have got from our programming team.

We are looking to sell for a online event on Tess/TNEW which we can sell as a normal general admission event. We then need to somehow get to customers who has bought a place a unique, special 16 digit code so they can access the event online. What is tricky is that the codes we need to send to customers are provided by the producers of the event. I.e. they can't be something that comes directly from Tess automatically (like a ticket number). The producers provide the codes in advance of the event going on sale.

We also want to get the code to the customer asap after they have made the purchase, although the event itself is at a set time and date. We want to be able to sell right up until the event starts (ideally until 30 min before).

If anyone has found a good way to do this, or something similar, for any events they are ticketing for it would be great to hear a rough outline of how you did it!

Many thanks,

Donald
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  • $organization

    Hi Donald!  If you have someone on your team who is a SQL wiz, I would definitely go with one of the other recommendations here, but if you are looking for a workaround, and your capacity isn't too gigantic, I have an idea. 

    You could use a venue that isn't GA, but treat it like it is (only have best seat with a zone of GA available to purchase online), but assign individual seat numbers as your individual code. That seems like it would be very time consuming to set up, and I'm honestly not sure if you can even assign that many character. It would however, be very easy to make show up on an email confirmation, and require no sql work. 

  • $organization in reply to Jordan Edwards

    Hi Jordan,

    Just to add that we are hoping we might be able to do this with some SQL magic but thanks for your suggestion. This might be handy for other things we are selling in the next few months. 

    Imagine this would involve building a new facility from scratch, so you can amend the individual 'seat numbers' to whatever you want them to be? 

    Thanks, Donald

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  • $organization in reply to Jordan Edwards

    Hi Jordan,

    Just to add that we are hoping we might be able to do this with some SQL magic but thanks for your suggestion. This might be handy for other things we are selling in the next few months. 

    Imagine this would involve building a new facility from scratch, so you can amend the individual 'seat numbers' to whatever you want them to be? 

    Thanks, Donald

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