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Allowing Subscribers to Skip a season - best practices

Elizabeth Carlock (Past Member)
$organization

We are planning for our 21-22 season (hopefully) but know that not everyone will be ready to come back.  We would like to offer some type of grace period or deferral but are looking for best practices around allowing subscribers to skip a season and keep their seats for the following season.  Are you allowing subscribers to skip?  If so, are you charging some type of deposit (applicable to the next season or not?)  Are you allowing subscribers to just decide to skip a season for free and if so, are you concerned about holding their seats and then they do not return for the next season?  Are you allowing other subscribers an opportunity to upgrade or are you imposing a moratorium on upgrades for the upcoming season?  Do you have a mechanism for subscriber to contact you to request the deferral or are you assuming all non-renewed subscribers should be given the grace period?  And technically in Tessitura, how are you holding onto the base seats for rollover the following year?  Or are you planning on just rollover from 19-20 again?  I welcome and appreciate all discussion around this issue as we begin to develop our policies and procedures around this subject.

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  • $organization

    Hi Elizabeth, 

    While we don't promote the option to put a subscription on sabbatical for a year, this is a practice we employ internally on a case-by-case basis. We don't hold seats for a subscriber for more than one season without renewing, however, unless they are a major donor/very specific reason.

    What we do is we have created a price type called Sabbatical for packages that has a $0 price. We change the price type of the subscription to Sabbatical, print the package, then return the seats on the individual performance line item levels. This way, the subscriber's seats are held/maintained in the base map, but are now available for sale on the individual performance level.

    Then, when doing your rollover the following season, just make sure to include Sabbatical as a source price type in your rollover price map.

    Hope that helps!

    Michelle

Reply
  • $organization

    Hi Elizabeth, 

    While we don't promote the option to put a subscription on sabbatical for a year, this is a practice we employ internally on a case-by-case basis. We don't hold seats for a subscriber for more than one season without renewing, however, unless they are a major donor/very specific reason.

    What we do is we have created a price type called Sabbatical for packages that has a $0 price. We change the price type of the subscription to Sabbatical, print the package, then return the seats on the individual performance line item levels. This way, the subscriber's seats are held/maintained in the base map, but are now available for sale on the individual performance level.

    Then, when doing your rollover the following season, just make sure to include Sabbatical as a source price type in your rollover price map.

    Hope that helps!

    Michelle

Children