Hi there,
Due to the nature of this year, we will need to split groups of subscriptions. For example, we have one subscriber with 11 subscriptions and we need to break up this subscription by household. There is already a record for each household. The only way I can think of to transfer the money from one order to another is by returning subscriptions in the original order, applying the money to a gift certificate, then applying to a new order.
Is this a viable solution, or is there a better option?
Thanks,
Michelle
We do this all the time using a different process.
Return the sub seats that you plan to move in the original order by unselecting the seats. Place the resulting refund in an on account fund under the original patron. Now book each new sub order, still in the original patron's account so that you can pay off from the on account money. Once the order is seated, paid and saved, open the order and change the account number to the new patron's account number and then save.
That simplifies it significantly. Thank you so much!