With the new "Refund" button, I am unable to refund money on a patron's account to the original method of payment. That is something we have done frequently in the past. Is there still a way to manage this? We have always done this manually and carefully, and now it seems like refunds can only be done if they are tied directly to the original purchase. Please tell me this isn't the case!
Lindsay
Hi Lindsay,
In my experience with this, I've only ever been able to use the Refund button in the original order. This is an issue when trying to refund tickets that had previously exchanged as well. You can of course still process a refund by selecting the card type, then Accounts. However, Tessitura reporting/analytics on refunds that are not processed in the original order is also tricky because this type of transaction is considered a "zero adjustment" not a refund.
-Michelle