Hi there,
The Ogunquit Playhouse has been a single-venue organization, until now! We are considering creating up to 4 venues (on or around our property) for the 2021 season. I'd love to discuss how best to setup/handled this (as a newbie!) with those who are well-versed in running/managing multiple venues/facilities within Tessitura. Given my experiences has been with managing 1 facility/venue only, I'd love to discuss any "learn from my mistake" scenarios, as well as general 'set-up' knowledge you might have? We want to implement this as cleanly/clearly as possible in our database, so it is important we have a better understanding of what that will entail!
Looking forward to discussing soon!
Thank you,
Morgan GavaletzTicketing Service ManagerOgunquit Playhouse
Hi Morgan!At Ballet Arizona, we are 3 venues strong here. I think the important thing is to get your seat maps to be clear, accurate and give the org the best opportunity to gain the most revenue. I instruct all of my staff members (and myself!) to visit each venue multiple times a year. Whether it is tickets to a performance at that venue, to a tour of an empty hall, it is important for everyone in the ticketing department to know the ins, outs, and any "insider" information we can give them to boost sales revenue and increase customer happiness while at the venues. Plus I believe that embracing the art helps sell the experience. When building in Tessitura, building package codes becomes more of an issue because the performance groups are going to have to be separated out by venue and then you create a superpackage (which apparently isn't a word, but I am going for it!) to mere the venues together into 1 subscription package.
Depending on the layout, I try and keep the price zones the same. We do have an outdoor venue and those are labeled differently. We use Gold, SIlver, Bronze, Emerald, and Jade (might change to Topaz... SHHH. lol).
I whole-heartedly support Topaz, haha. Tell everyone I said so. XP
Awesome! :)