Hello Tessitura Gurus,
I have an event that has rescheduled 3 times. Most original orders came through in Jan - Feb 2020. The cancellation utility is not working on this event. All 3 of these orders have active credit cards on their Tessitura record. This is a small order sampling. I believe that this utility is still operational and that it's only related to this performance. Our organization has been using this utility successfully since April. Not sure what's up.Thoughts and ideas are welcome!
Hi Jeremy,
I opened a ticket with support and copied you on the submission to see if we can get some assistance for you. Thanks for posting!
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network