How do I set up Online Order Notes/Comments so they go into a CSI automatically? We are a TNEW client.I looked for documentation online but didn't seem to find the procedures/answer. If this setup question is documented could someone point me in the right direction? Thanks in advance-Stephen
Not possible in baseline. A workaround is to use a "checkout survey" to put a custom form on the checkout page (instead of the standard order notes field) that can be processed by a CSI or stored procedure. If you use a CSI, you will always get a CSI for every order, so what you probably want is a stored procedure to process the form and only create the CSI when the form has been populated with user input.