Hi,
Our box office supervisors need to have a payment method set up with which to make corrections. Currently, errors – whether on the part of the cashier or the guest – are not able to be corrected in Tessitura. As a result, a messy system of emailing and note taking to inform Finance of the need to make a correction after the fact has to fill the process gap. For example, recently a guest presented CityPass vouchers and after they were scanned they decided they didn’t want to use the at Intrepid. We were able to make the correction with CityPass, but not in Tessitura. What we are looking for is a “correction” payment method by which one payment method can be switched to another payment method( can I create a payment method with refund type). There must be a way to accomplish this in Tessitura, whether it is an option they already have in the system and we aren’t aware of ?
Please advise
Hi Sharon, are you payment methods set to Income only? You should be able to set them to Both Income and Refund so you can make corrections using the same payment method. However if you do not want to adjust the payment method, you can create payment methods that will only allow refunds. This setting is part of the payment method setup in Campaigns: References: Payment Methods. There is a column where you indicate Income/Refund/Both. If you have Both you can refund as well as sell to the same payment method. The majority of our payments are set to both for just the reason you describe.