Hello! We've been having some issues with TNEW and Windcave since installing the most recent patch a few weeks ago. Basically, orders are being paid for on Windcave but not coming through into Tessitura. As a result, daily revenue numbers have not been matching and there are missing orders. We did some testing and figured out that with the new patch, payment is now being directed to a Windcave specific page and then re-routed back to TNEW. However, the payment confirmation page makes it look like the order is complete, and because of this patrons have not been hitting the "next" button to actually complete the order in TNEW. This is resulting in payments with no orders, which is causing significant problems for us. We are wondering if anybody else has encountered this problem, and if so, how are you dealing with it? Thanks!
We have been seeing missing and duplicate charges in Windcave. Our reconciliation is off almost daily.
Hi Manish, If you, too, are experiencing issues with Windcave on TNEW, I would recommend reaching out to our support team to help your troubleshoot. You can open up a support ticket automatically by just emailing hello@tessituranetwork.com.
Thanks Nara! Yes, we have an open ticket. Looks like it's being investigated for a little while now. But they are working on it.