Hi all,
I've noticed pattern of incorrect credit cards on customer's constituent records and I am wondering why this is. For example, when I go to process an order, enter the credit card type in the payment screen and select the "accounts" screen, there have been 1-2 credit cards (with valid expiration dates) that patrons have never heard of. As this is a repeated occurrence, I do not think it's simply a matter of patrons with canceled cc's, new cc #'s ect.
Any insight would be helpful, thanks.
Michelle
Hi Michelle,
Thanks for posting. I've opened a support ticket on your behalf and copied you to loop in support for a look at the issue.
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network
Hi Chris Szalaj, thanks!