Hi everyone!
As a free museum, using tickets for admissions isn't something we're used to but then COVID changed everything. We implemented timed admissions this summer, doing so without requiring printed or digital tickets but as we head into colder months with cases on the rise in our area, we want to make visiting as safe as possible. We're planning to implement contactless ticket scanning and relying on either print at home or mobile tickets for advance registrations and the new automatic printing/attendance for walk-ups.
Anyone use PAH and make the switch to mobile and have any feedback or cautionary tales? Anyone use PAH, switch to mobile, and decide to switch back? COVID or non-COVID induced experiences/stories/comments welcome.
Thanks in advance!
Jeff W
Hi Jeff,
We only just starting using Mobile tickets this month for a very limited run of socially distant shows so I don't have a ton of experience with them yet but we've been using PAH tickets for several years. I would suggest the following - if you tend to sell more than 1 or 2 tickets per order, then Mobile is probably better. PAH tickets end up as an 8.5x11 page for each ticket, so if someone has more then one they have to do a lot of scrolling to find all of their barcodes. We did have some issues with people who received mobile tickets and wanted to print them but said the QR code wasn't coming through - I haven't looked into that yet so see if it's something in our configuration or perhaps just their printer settings? Ultimately if you opt for Mobile, you will probably still have to offer PAH as well, since we aren't able (yet) to generate mobile tickets from within Tessitura, so if they order by phone you'll have to send them a PAH ticket, only if they order online can they receive a mobile ticket.
Hope that helps in your decision. Let me know if you have any other questions.
Thanks,
Tal
Hi Tal,
We're about to go live with using Mobile Tickets ourselves. I'm curious if you've ever had to send/resent Mobile Tickets in bulks rather than individually in each order? And if so, how you went about doing this?
Hi Emma,We have had to do this as we switched to Mobile Tickets whilst closed due to COVID. Since we reopened we have been resending tickets for rescheduled shows (so everyone has a ticket with the correct date) which has involved bulk resending of those that bought before we made the switch. To do this we have been using a special SQL script. If you want I can send you a few more details - just let me know.Thanks, Donald
Donald Graham Ticketing Systems & Data Manager Birmingham Hippodrome
Hi Donald,
Thank you for your reply. That would be brilliant thank you. My email is emmaf@australianballet.com.au