Hi everyone!
As a free museum, using tickets for admissions isn't something we're used to but then COVID changed everything. We implemented timed admissions this summer, doing so without requiring printed or digital tickets but as we head into colder months with cases on the rise in our area, we want to make visiting as safe as possible. We're planning to implement contactless ticket scanning and relying on either print at home or mobile tickets for advance registrations and the new automatic printing/attendance for walk-ups.
Anyone use PAH and make the switch to mobile and have any feedback or cautionary tales? Anyone use PAH, switch to mobile, and decide to switch back? COVID or non-COVID induced experiences/stories/comments welcome.
Thanks in advance!
Jeff W
Hi Jeff,
We only just starting using Mobile tickets this month for a very limited run of socially distant shows so I don't have a ton of experience with them yet but we've been using PAH tickets for several years. I would suggest the following - if you tend to sell more than 1 or 2 tickets per order, then Mobile is probably better. PAH tickets end up as an 8.5x11 page for each ticket, so if someone has more then one they have to do a lot of scrolling to find all of their barcodes. We did have some issues with people who received mobile tickets and wanted to print them but said the QR code wasn't coming through - I haven't looked into that yet so see if it's something in our configuration or perhaps just their printer settings? Ultimately if you opt for Mobile, you will probably still have to offer PAH as well, since we aren't able (yet) to generate mobile tickets from within Tessitura, so if they order by phone you'll have to send them a PAH ticket, only if they order online can they receive a mobile ticket.
Hope that helps in your decision. Let me know if you have any other questions.
Thanks,
Tal
Hi Tal, Regarding the QR code not printing for some patrons:
In some cases, depending on what email editor the patron is using, they may need to check the "Background graphics" checkbox in the print dialog when they print. Gmail is a primary example of needing to take this step. Unfortunately, there is not a way for us to resolve this issue for the patron, because we don't have control over that browser setting in code, with CSS or HTML
One solution some members have successfully used is a "view in browser" link that takes the user to a page where the ticket is presented as a web page and can be printed without selecting this box. \
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network