How could we set up a "Pay now, choose shows later" approach? With COVID uncertainties we plan to put 4 shows on sale for Oct-Dec, then the rest of season goes on sale in Jan. We're selling general admission seating for in person as well as offering live stream tickets. It would be great to have Money On Acct for people to buy online (TNEW v7) whenever they please. I need to be able to pull list of 'pkg' buyers so I didn't think it would work to simply return purchased pkg. Has anyone done this, any advice?
Hi Shelley, my apologies for the delayed response. We don't use TNEW, so I'm not sure any of this is helpful. I read somewhere that TNEW will be coming out with a way for patrons to apply on account money to an order. In your circumstances, the patron would have to purchase some sort of voucher and the value would have to be put on account so the patron could apply it.
We typically offer blind renewals each year (before the titles/dates are announced), so we create subscription "vouchers" built as performances. Then later, we transfer the $ to the final package later.
In regards to CYO and Flex. Our CYO are built in "Flex" mode, but our Flex Packages are built in "Fixed" mode. The passes are built as performances (i.e. Pass 1, Pass 2 etc.) and then added to the Package. Later, the patron would exchange this "Pass" performances for actual perfs. This would only be feasible if TNEW can do exchanges online.
If you have additional questions, feel free to reach out! My email is mblau@studiotheatre.org.