Hi all,
I feel as though I'm asking a lot of questions these days, and if you know me at all, you'll know how much I REALLY dislike needing help. But nevertheless, here we are.
I am trying to report on refunds that have been processed, which seems easy enough. However, anything I try only shows orders that contain line items of returned tickets, but not transactions that occur solely in the payment window - for example, returning your On Account funds and processing a refund to your Visa card. The second layer of challenge for me is being able to determine which fiscal year these transactions belong to now that we have cancelled performances in two FYs.
Thanks to you all for being smart. I hope to be smart too when I grow up!
Be well,
Lesley
I've run into the same problem for refunding after applying $ from an on account payment method. If you know the GL's used for refunds, you can use Transactins by Posting report and filter by Transaction Type (Zero Adjustment, Ticket Refund and Fee Refund) and select the specific GL's you want to look at. You can also specify the FY you want as well.