Hi all,
I feel as though I'm asking a lot of questions these days, and if you know me at all, you'll know how much I REALLY dislike needing help. But nevertheless, here we are.
I am trying to report on refunds that have been processed, which seems easy enough. However, anything I try only shows orders that contain line items of returned tickets, but not transactions that occur solely in the payment window - for example, returning your On Account funds and processing a refund to your Visa card. The second layer of challenge for me is being able to determine which fiscal year these transactions belong to now that we have cancelled performances in two FYs.
Thanks to you all for being smart. I hope to be smart too when I grow up!
Be well,
Lesley
Hi Lesley,
I've found the Finance cube in Analytics useful for this sort of thing. There are elements for ticket refund, fee refund, payment methods, etc.
Hope that helps!Sheela
Hi Sheela,
I am spending a lot of time in Analytics, but still have not quite found the magic combination. Thanks though!