Hello! We are learning as we go with our first-ever exhibit. We are selling walk-ups as general public sales, and have decided the best thing to do to capture emails and sent order acks is with the Alt Address in the order header. Is there an out-of-the-box way to pull a list of these general public emails for remarketing? I don't see much in the documentation but I could be missing something. I don't think lists/output sets offer much help here(?). Would love the community's feedback!
Hi Chaz,
There isn't a front end way to get these emails out for marketing purposes because you can't create a list with constituent 0 on it (the general public constituent). If you or someone in your company has access to SQL Server, you could probably do it on the back end, though, by querying the right tables.
Generally, if you are going to be collecting emails for marketing purposes, we recommend either creating actual constituent records (you can set your system to allow a record to be created with just a name and single piece of contact data, such as email, with REQUIRE PRIMARY CONTACT setting in T_DEFAULTS) . If they have to be general public orders, you could use surveys to capture that information.
Here's a link to the survey setup and output help topics:
https://www.tessituranetwork.com/Help_System/Tessitura.htm#Sales%20Layouts/Survey%20Questions.htm
https://www.tessituranetwork.com/Help_System/Tessitura.htm#Reports/Survey%20Statistics.htm
-Kevin