Hi everyone -
Has anyone successfully figured out the setup to use order information for criteria sets? We want to send out another email to patrons with a cancelled concert, ideally suppressing out people who have returned their tickets? Currently, if I just use Ticketing History, that still includes people who initially purchased this concert and then subsequently returned their tickets. Their ticketing history still shows as them having the concert (I'm assuming this is the way it's supposed to work?).
If I can use order information, that might make it easier to identify patrons to suppress (in more or less real time).
Thanks in advance!
I'm not sure if this is helpful for your situation specifically, but if it's a single performance, you could use the Performance Seating Book report — it only pulls customers who still have valid tickets for the performance, and can be saved as a List.