PAH not available without customer

We have a special MOS that our box office uses for Print at Home orders. Until today, box office users could select this MOS and Print at Home would be available to them immediately without any products or customers loaded into the order. Now, it appears its requiring a customer before Print at Home can be selected. However, we still have some users who have stated that Print at Home is still available to them right away without loading a customer. Anybody experienced this issue recently?