We processed a donation for a patron that we now have to refund and reprocess with a different payment method. While I see the donation in the patrons constituent record, when I try to pull up the reference number it says it does not exist.
Has anyone refunded a donation before? Can you give me a step by step?
Thanks!
Hi Erica,I've done this a lot! Was the donation processed through the Contributions module or the Ticketing module? How you proceed differs pretty significantly.
-Maery
It was done through the ticketing module
This happens a lot - when my Dev department find a TNEW donation they can't reverse they worry but it's actually easier than in Contributions.
If you pop it on account you can re process it as a standard contribution in the contributions module if you like.
Call me if you need a handI'm waiting for the day when Orders and Contributions join to become a single processing module