I created a new Facility for Timed GA and when I try to best seat the pricetype, I'm getting the error message "seat reservation failed could not find seats for specified criteria". When I go to the seat map to manually select the seat, its showing the message that " locked by this sessn reservation" When I try to choose a seat, it will reserve the seat without showing the row and seat number in subline items and I can make the payment method.
Please advise.
Hi Sharon,
This is Mary Purvis from the Tessitura Support team and wanted to let you know we've started a support ticket on your behalf so we can review with you as needed.
Thanks,
Mary