Hi
We are trying to refund few seats from group sales which have TPD status in subline. We went to the seat map and right-clicked on the seats from the map to return also used the return button on the SLI tab once the row(s) want to return are highlighted.
Now we are getting the error message that TP_Pay_Trans_MismatchFailed Amount mismatch in T_Payment(-1000.00) and T-transaction (0.00) [nvo_bo_order.uf_dbwrite.443]
Would you please advise how can we fix this?
At any point, had you started to return the payment to a credit card and then cancelled out of the payment window? This sounds very similar to a problem we'd been having, where if an employee returned funds to a card, but then backed out or didn't save the transaction, the charge still cleared our payment gateway, even though the tickets hadn't been marked returned in Tess. When it happens, we have to confirm with our accounting department that the money has left our bank account, and then we return the tickets to the payment method Element (our CC processor).
Thank you Erin, I just checked with GS and they never started to return the payment to credit card and then canceled it.
Every time he tried to refund it said declined or the error message would come up
Ok, sorry I couldn't be more helpful!
Is the amount that you are returning different from the amount that was originally charged to the card? We had a problem where the refunds were getting rejected by Bank of America but they finally went through. The mismatch part of the error message reminds me of our problem. For us it looked like the money was refunded on the Tessitura side but not in our BOA records. I'm not sure if the status was marked as TPD in the subline.