As we're attempting to navigate this Covid-19 world, I've been tasked with figuring out how to handle subscribers in the instance that we don't get to have a complete 2020-21 season.
A few questions for you, though I know we're all living in a world of unknowns right now:
1) Has your organization made a call yet on 20-21 season shows?
2) If you've cancelled any performances for 20-21, what messaging/options are you using for subscribers? We are operating under the assumption that less will be interested in donating their tickets after already donating almost 1/2 of their 19-20 season already, and expecting more to request full refunds.
3) Have you surveyed subscribers about their comfort level with returning to the theatre? If so, would you be willing to share some of the response data?
4) In the case of socially distant seating/capacity limits, how are you handling fixed-seat subscriptions that would likely not have their "normal" seats?
Thanks for any answers/insights you can give. I really appreciate all of you!