Hello! We're looking into sending triggered post-visit surveys (sent from Wordfly, with the survey in SurveyMonkey) and we were wondering if anyone has experience integrating user attendance info into their survey data? We've recently switched over to timed ticketing and are hoping to avoid relying on our guests to self-report their attendance date and time.
(Deleted my first response as I think it had a bit of inaccurate info!)
At a certain tier of SurveyMonkey plans (I think it's one level above the base tier), you can embed custom variables into your survey links, which could let you pinpoint a respondent's specific entry date/time if that data was incorporated into the triggered list's output set in Tessitura. That way the custom data from the survey URL is attached behind-the-scenes to each survey response and you can view it when you export the responses out for analysis. It looks like the Attendance group of output set elements, combined with some output filters, might be able to provide that info (i.e. output the perf_no of an attendance record within the past 24 hours)
Originally I was thinking that the source_no would be the easiest variable to track which specific version of a post-visit email a survey respondent received and accessed the survey through - but the wrinkle is that I think a triggered email from a list in Wordfly creates a new source code when it deploys itself, so it's not a data point available beforehand. So you'd want to set up your method to identify the patron's entry date/time in the output set itself. It's much easier to use source_no as a variable when using extractions to generate a Wordfly list - but extractions are not the best route when you're trying to automate things!