We have a ticketing policy for the cancellations and postponed shows for guests that have tickets during COVID-19, and looking to write another one based on wearing masks. If we require guests to wear masks when we have an event and they have purchased tickets, does anyone have a policy on what to do with their tickets if they don't want to comply. If there has been many mention with the guest of the policy just wondering what other venues would do if the guest still came without a mask and wouldn't wear one if we offered them one.
I think that people should have the option. I would avoid refund, but would try and avoid refunds, but would offer them a comparable performance later in the run or season. The patrons should feel safe and it it our job to make them safe. Sometimes these don't equal each other.