We have a ticketing policy for the cancellations and postponed shows for guests that have tickets during COVID-19, and looking to write another one based on wearing masks. If we require guests to wear masks when we have an event and they have purchased tickets, does anyone have a policy on what to do with their tickets if they don't want to comply. If there has been many mention with the guest of the policy just wondering what other venues would do if the guest still came without a mask and wouldn't wear one if we offered them one.
If the policy is that everyone needs a mask, I certainly would not waive the policy for this patron. I think I would offer them a way out - ether exchange, donation, or refund.