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SYOS Social Distancing?

Daniel Leonard
$organization
In a recent discussion with colleagues in live ticketed events a question in social distancing sales came up: In Tessitura or TNEW, is there a utility or patchwork of tools already in place so that after a user in SYOS selects the seats they want, a determined number of the unsold seats to the left, right and front are put on hold? The sought for outcome being (1) to automatically create social distance between all orders (this could be done in a purchase placed with a staff member, but that's a pricey channel of sale) while (2) maximizing the capacity of a socially distant house by keeping households together and (3) allowing patrons to still select their own seats?

Apologies if this is the wrong forum channel for this question, this is a query a bit outside my usual element.
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  • $organization

    Hi Daniel, 

    While we do not currently have any functionality that would help with this, we are considering it. The larger question at the moment is the financial feasibility of this for our members, and whether it is logistically feasible to handle other aspects of the event such as ingress/egress to the build and hall, bathroom and concession queues, and management of lobby space. 

    So far, where members have done the financial analysis, we've mostly heard that it would not be financially feasible for members to do social distance seating for events. As a result we haven't been moving forward with features to support it.

    Would doing social distance seating be financially feasible for you? We're actively listening to this conversation across the community to help us make decisions around this. 

    Chris Szalaj

    Product Owner, Business Facing Products

    Tessitura Network

  • $organization in reply to Chris Szalaj

    Chris thanks so much for your time on this. This is an exploration with no specific financial goal or application for our organization at this time.

    I have seen several venues come out with specific seating maps built for "social distance" where certain seats are marked not for sale from the outset. It seems that usually this means retaining 20-30% of the house's capacity (if for example seats are coupled together in pairs socially distant from other pairs). For our organization the average order number is not two seats though, it's three. Anecdotally it could be two parents and a child from one household. But if it's an order of one seat, then the paired seat would go unsold. Consequently, if we could dynamically optimize seating to set the social distance around an order of any seat number, after selection, then back-of-the-napkin math indicated we could maximize the house's capacity to 30-40%. Whether that's financially viable is another question entirely. Whether social distance in a venue works is also questionable, as I believe medical experts are indicating that the time spent in an enclosed space is the largely overwhelming variable in transmission, over social distance.

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  • $organization in reply to Chris Szalaj

    Chris thanks so much for your time on this. This is an exploration with no specific financial goal or application for our organization at this time.

    I have seen several venues come out with specific seating maps built for "social distance" where certain seats are marked not for sale from the outset. It seems that usually this means retaining 20-30% of the house's capacity (if for example seats are coupled together in pairs socially distant from other pairs). For our organization the average order number is not two seats though, it's three. Anecdotally it could be two parents and a child from one household. But if it's an order of one seat, then the paired seat would go unsold. Consequently, if we could dynamically optimize seating to set the social distance around an order of any seat number, after selection, then back-of-the-napkin math indicated we could maximize the house's capacity to 30-40%. Whether that's financially viable is another question entirely. Whether social distance in a venue works is also questionable, as I believe medical experts are indicating that the time spent in an enclosed space is the largely overwhelming variable in transmission, over social distance.

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