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SYOS Social Distancing?

Daniel Leonard
$organization
In a recent discussion with colleagues in live ticketed events a question in social distancing sales came up: In Tessitura or TNEW, is there a utility or patchwork of tools already in place so that after a user in SYOS selects the seats they want, a determined number of the unsold seats to the left, right and front are put on hold? The sought for outcome being (1) to automatically create social distance between all orders (this could be done in a purchase placed with a staff member, but that's a pricey channel of sale) while (2) maximizing the capacity of a socially distant house by keeping households together and (3) allowing patrons to still select their own seats?

Apologies if this is the wrong forum channel for this question, this is a query a bit outside my usual element.
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  • $organization

    Hi Daniel, 

    While we do not currently have any functionality that would help with this, we are considering it. The larger question at the moment is the financial feasibility of this for our members, and whether it is logistically feasible to handle other aspects of the event such as ingress/egress to the build and hall, bathroom and concession queues, and management of lobby space. 

    So far, where members have done the financial analysis, we've mostly heard that it would not be financially feasible for members to do social distance seating for events. As a result we haven't been moving forward with features to support it.

    Would doing social distance seating be financially feasible for you? We're actively listening to this conversation across the community to help us make decisions around this. 

    Chris Szalaj

    Product Owner, Business Facing Products

    Tessitura Network

  • $organization in reply to Chris Szalaj

    Chris - We here at TPAC would be interested in what this would look like.  While Broadway is most likely to not perform until it can with full houses, we have other events that might still happen and need some way to manage the social distancing aspect as it relates to assigning seats and timed entrances.  We can easily adjust seating to our season ticket prior to any single ticket sales, but how do we do it once people are buying single tickets online?  

    I've seen some threads talk about using pricing rules, but I don't think pricing rules are "smart" enough to do what is really needed.

    Thanks to you and everyone at the network trying to help us navigate these uncharted waters.

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  • $organization in reply to Chris Szalaj

    Chris - We here at TPAC would be interested in what this would look like.  While Broadway is most likely to not perform until it can with full houses, we have other events that might still happen and need some way to manage the social distancing aspect as it relates to assigning seats and timed entrances.  We can easily adjust seating to our season ticket prior to any single ticket sales, but how do we do it once people are buying single tickets online?  

    I've seen some threads talk about using pricing rules, but I don't think pricing rules are "smart" enough to do what is really needed.

    Thanks to you and everyone at the network trying to help us navigate these uncharted waters.

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