Good Morning!
Due to the rest of our season being cancelled, there have been many ticket returns. We have been giving our patrons 3 options:
1. Donate tickets
2. Receive Box Office credit for a future performance
3. Refund tickets
Option 1 - Patrons receive an acknowledgement letter thanking them for the donation
Option 2 - Patrons receive our word that the money has been put on their account as credit
Option 3 - Patrons are notified that the refund will show in their bank account within 5-7 business days
As you can see, option 2 has no official communication to indicate the money is on their account as credit. Does Tessitura have the capability to issue Box Office credit receipts? Similar to ticket confirmation receipts, that can be sent to patrons automatically?
Thank you in advance for your help/feedback.
We used Gift Certs for option 2 using the Event Cancellation Utility. We added a little bit of text to the HTML Template letting them know the T&Cs and also that a snazzy gift cert would be emailed to them. Once we had finished that productions credits I set up a WordFly email in the style of a Gift Cert and used an output set to load the data fields for the GC number, amount and expiry into the eDM template. I'm pretty happy with the results.
Thanks Heath, sounds like for most people, Wordfly integration has really helped in this type of scenario.
Hi Heath! Would you mind sharing what this looks like?