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Box Office Credit Receipts

Ellen Bialek
$organization

Good Morning!

Due to the rest of our season being cancelled, there have been many ticket returns. We have been giving our patrons 3 options:

1. Donate tickets

2. Receive Box Office credit for a future performance

3. Refund tickets

Option 1 - Patrons receive an acknowledgement letter thanking them for the donation

Option 2 - Patrons receive our word that the money has been put on their account as credit

Option 3 - Patrons are notified that the refund will show in their bank account within 5-7 business days

As you can see, option 2 has no official communication to indicate the money is on their account as credit. Does Tessitura have the capability to issue Box Office credit receipts? Similar to ticket confirmation receipts, that can be sent to patrons automatically?

Thank you in advance for your help/feedback. 

Parents
  • $organization
    I was excited to hear in the webinar yesterday that TNEW will allow On Acct money to buy tickets online, probably available in July. Then if a patron has multiple shows that were cancelled they don’t need to keep track of multiple gift certificates.
     
    Shelley Espinoza
    System Services Manager
     
     
     
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  • $organization
    I was excited to hear in the webinar yesterday that TNEW will allow On Acct money to buy tickets online, probably available in July. Then if a patron has multiple shows that were cancelled they don’t need to keep track of multiple gift certificates.
     
    Shelley Espinoza
    System Services Manager
     
     
     
Children