Good Morning!
Due to the rest of our season being cancelled, there have been many ticket returns. We have been giving our patrons 3 options:
1. Donate tickets
2. Receive Box Office credit for a future performance
3. Refund tickets
Option 1 - Patrons receive an acknowledgement letter thanking them for the donation
Option 2 - Patrons receive our word that the money has been put on their account as credit
Option 3 - Patrons are notified that the refund will show in their bank account within 5-7 business days
As you can see, option 2 has no official communication to indicate the money is on their account as credit. Does Tessitura have the capability to issue Box Office credit receipts? Similar to ticket confirmation receipts, that can be sent to patrons automatically?
Thank you in advance for your help/feedback.
Hi Ellen! Miss you!
I'd consider offering people a credit in the form of a gift certificate. That is an easy way to give people a credit with "proof" (they get an email confirmation like they would when buying tickets that has the gift certificate number on it). They will also be able to use it online once things are on sale again, and will help the box office with call volume.
Hi Jordan! Miss you too! Thanks for this reply, I've read a few forum posts about gift certificates and figured that would be the best option. Since we've already been putting money On Account as Box Office credit, I was hoping we wouldn't have to back track, oh well! I'll suggest it to Box Office to see if it would be doable.
Yeah, just knowing staff skills, that would probably be the easiest way to do it. If all refunds haven't been processed yet, it might be worth looking into the event cancellation utility as well to process them in bulk. Tell box office to give me a shout if they want help processing anything. :)
Will do! Yes, I saw that Event Cancellation Utility note post and already shared it with Chris. We'll see if anything comes of it. :)