Good Morning!
Due to the rest of our season being cancelled, there have been many ticket returns. We have been giving our patrons 3 options:
1. Donate tickets
2. Receive Box Office credit for a future performance
3. Refund tickets
Option 1 - Patrons receive an acknowledgement letter thanking them for the donation
Option 2 - Patrons receive our word that the money has been put on their account as credit
Option 3 - Patrons are notified that the refund will show in their bank account within 5-7 business days
As you can see, option 2 has no official communication to indicate the money is on their account as credit. Does Tessitura have the capability to issue Box Office credit receipts? Similar to ticket confirmation receipts, that can be sent to patrons automatically?
Thank you in advance for your help/feedback.
Would you or someone on your staff be able to create a HTML order confirmation? This Pop-Up Skill Builder Webinar a couple of weeks ago was helpful. https://www.tessituranetwork.com/Items/Videos/Webinars/2020/PopUpSkill_HTML_TemplatesYou should be able to use the Event Cancellation Receipt for this I would think.
Perhaps, we will look into this, thank you for the link!