As we look to the possibility of canceling our 2020 summer festival we have decided to offer our patrons the option to get a credit that can be used in the next two years, in addition to the option to donate their tickets or get a refund. I've looked at putting this money on account, but am thinking that in addition to that perhaps I should issue them a gift certificate. My concern is that there are contributions that start out with on account monies and I haven't seen a way to segment it. I'm curious how other organizations handle credits that are specifically for tickets and for a limited time.
Thanks
Hi Shelley and Neil -
Your TNEW site can redeem any gift certificate from any payment method, but you first need to give your Web User Group permissions to use the payment method in Security. Let us know if you're finding that's not the case and Support can follow up.
Thanks,Patrick