As we look to the possibility of canceling our 2020 summer festival we have decided to offer our patrons the option to get a credit that can be used in the next two years, in addition to the option to donate their tickets or get a refund. I've looked at putting this money on account, but am thinking that in addition to that perhaps I should issue them a gift certificate. My concern is that there are contributions that start out with on account monies and I haven't seen a way to segment it. I'm curious how other organizations handle credits that are specifically for tickets and for a limited time.
Thanks
We created a separate On Account payment method for money from cancelled performances.